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Some of the instant messaging features that are shared between your instant messaging (IM) client and Microsoft Outlook may be missing. For example, in Microsoft Outlook 2010, the Quick Contacts items from Microsoft Lync are not available in the Outlook To-Do bar; or presence information and contact photos do not appear in Outlook. Opening ShoreTel Communicator for Mac ShoreTel Communicator for Mac 1 ShoreTel 14.2 ShoreTel Communicator for Mac 9 3. Enter your Server Name, Name, and Password and click Login. If you are an Active Directory user, you can also specify your Login Method. Active Directory is a Microsoft directory service for Windows domain networks.
Summary
After you install the Conferencing Add-in for Outlook in Microsoft Office Outlook 2007 or Outlook 2003, the Conferencing menu and the Microsoft Office Live Meeting toolbar may not appear in Outlook. If this happens, you can manually enable the Conferencing Add-in for Outlook, and then view the registry to make sure that the Conferencing Add-in for Outlook is enabled in Outlook.
How to enable the Conferencing Add-in for Outlook
To have us enable or disable the Conferencing Add-in for Outlook automatically, go to the 'Here's an easy fix' section. If you prefer to do this manually, go to the 'Let me fix it myself' section.
Here's an easy fix
To fix this problem automatically, click the Download button. In the File Download dialog box, click Run or Open, and then follow the steps in the easy fix wizard.
- This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
- If you’re not on the computer that has the problem, save the easy fix solution to a flash drive or a CD, and then run it on the computer that has the problem.
Let me fix it myself
To manually enable the Conferencing Add-in for Outlook, follow the steps for the version of Outlook that you are running.
Outlook 2007
- Start Outlook 2007.
- On the Tools menu, click Trust Center. The screen shot for this step is listed below.
- In the Trust Center dialog box, click the Add-ins tab. The screen shot for this step is listed below.
- On the Manage menu, click COM Add-ins, and then click Go.
- In the COM Add-Ins dialog box, select the Microsoft Conferencing Add-in for Microsoft Office Outlook check box, and then click OK.
The Conferencing menu and the Live Meeting toolbar appear.
Outlook 2003
- Start Outlook 2003.
- On the Help menu, click About Microsoft Office Outlook.
- In the About Microsoft Office Outlook dialog box, click Disabled Items.
- In the Disabled Items dialog box, click Microsoft Conferencing Add-in for Microsoft Office Outlook, and then click Enable.
- Click Close.
- In the About Microsoft Office Outlook dialog box, click OK.
The Conferencing menu and the Live Meeting toolbar appear.
Examine the registry to determine whether the Conferencing Add-in for Outlook is enabled
To do this, follow these steps:
- Click Start, click Run, type regedit, and then click OK.
- In Registry Editor, locate the following registry subkey:
- HKEY_LOCAL_MACHINESOFTWAREMicrosoftOfficeOutlookAddinsMicrosoft.LiveMeeting.Addins
- In the details pane, double-click LoadBehavior. If the value is 3 in the Value data box, the Conferencing Add-in for Outlook is enabled.
Control the loading of the Conferencing Add-in for Outlook
A COM add-in has to register itself with each Office application in which it runs. To register itself with a particular program, the add-in should create a subkey by using its ProgID as the name for the key, in the following registry locations:
- HKEY_CURRENT_USERSoftwareMicrosoftOffice<OfficeApp>Addins<ProgID>
- HKEY_LOCAL_MACHINESoftwareMicrosoftOffice<OfficeApp>Addins<ProgID>
The add-in can provide values at these key locations for both a friendly display name and a full description. In addition, the add-in should specify its desired load behavior by using a DWORD value called LoadBehavior. This value determines how the add-in is loaded by the host program.
The Conferencing Add-in for Outlook uses the LoadBehavior values of 2 for disabledand 3 for enabled.
If the HKEY_LOCAL_MACHINESOFTWAREMicrosoftOfficeOutlookAddinsMicrosoft.LiveMeeting.Addins - LoadBehavior registry entry is set to 3:
- In the COM Add-ins dialog box, the Microsoft Conferencing Add-in for Outlook entry will be selected.
If the HKEY_LOCAL_MACHINESOFTWAREMicrosoftOfficeOutlookAddinsMicrosoft.LiveMeeting.Addins - LoadBehavior registry entry is set to 2:
- In the COM Add-ins dialog box, the Microsoft Conferencing Add-in for Outlook entry will not be selected.
The registry settings for COM Add-ins can be applied at the level of the computer or the account of the user who is signed in. Registry settings that are applied at the level of the computer will override the registry settings that are applied at the level of the signed-in user.
Did this fix the problem?
Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
- What version of ShoreTel do we need to be on to upgrade to Connect?
Your current system must be on version 13.x or 14.x before upgrading to Connect. Upgrades from versions prior to 13.x are not supported. For Contact Center, you must be on version 8 or 9 to move to the Connect Contact Center platform.
- Can we use the old Communicator client with Connect?
No, the Communicator client will not work with Connect. The Connect platform uses the Connect client which is a new, separate software. Communicator must be uninstalled before you can install the new Connect client so this process should be done alongside your Connect upgrade. The Connect client will not function with the 14.2 platform, so you cannot change out the clients beforehand without losing functionality.
- Will my current switches and phones work with Connect?
Yes, all SG model switches and ShoreTel IP phones work with Connect. While new Connect rollouts are supplied with the upgraded ST model switches, the older SG models will still work with the system. If you are upgrading from a build prior to version 12, your server is on Windows 2008 R2 or you’re migrating from a 32-bit server, there are special steps to consider during your upgrade. Please contact us to review hardware compatibility.
- What browsers does Connect Director work in?
Connect Director can now be accessed via multiple browsers. See the list below for recommended browsers and versions:
- Internet Explorer 11
- Firefox 51.0.1
- Google Chrome 56.0.2924.87 (64-bit)
- Safari 10.1
- MS Edge 25.10586.0
- What OS does the Connect client work on?
Connect has made many changes to the client and it will now work on both Windows and MAC OS X. See below for specific versions:
ShoreTel Desktop Client for Windows
![Shoretel Plugin For Outlook Mac Shoretel Plugin For Outlook Mac](/uploads/1/2/5/8/125878806/662646852.png)
- Microsoft Windows 7 SP1
- Microsoft Windows 8
- Microsoft Windows 8.1
- Microsoft Windows 10
- WTS (30 Clients)
- Citrix XenApp 7.6 (30 Clients)
- Citrix XenDesktop Support
ShoreTel Desktop Client for MAC OS X
- Apple OS X 10.10.x
- Apple OS X 10.12.x
- Do our Advanced Applications work with Connect?
Most Advanced Applications are certified to work with both the 14.x Platform and Connect. A full list of available Advanced Applications for Connect can be found on ShoreTel’s website:
https://www.shoretel.com/sites/default/files/ShoreTel%20Connect%20Advanced%20Applications%20Catalog.pdf
https://www.shoretel.com/sites/default/files/ShoreTel%20Connect%20Advanced%20Applications%20Catalog.pdf
- What version of Outlook does Connect work with?
Connect is compatible with the following version of Outlook:
- Office 2013 (32-bit version) on Windows
- Office 2013 (64-bit version) on Windows
- Office 2016 (32-bit version) on Windows, and Apple OS X
- Office 2016 (64-bit version) on Windows, and Apple OS X
- Office 2011 on Apple OS X
- Office 365 (hosted Exchange) or Exchange 2013 (local Exchange)
- Hosted Exchange 2016
- Premise Exchange 2013 with Outlook 2016
- Can I use a virtual server and what is supported?
Yes, ShoreTel servers can be virtualized in either VMware or Hyper-V. Below are the supported server OSs for Connect:
ShoreTel Main and Distributed Servers (Standalone, VMware and Hyper-V)
- Windows Server 2016 (Standard or Datacenter Editions only). Note: Connect Contact Center is not yet supported for Windows Server 2016.
- Windows Server 2012 R2 (Standard or Datacenter Editions only) (64-bit version)
- Windows Server 2008 R2 (Standard and Enterprise Editions only) with SP2 (64-bit version)
- Microsoft Hyper-V Gen 1 and 2 on Microsoft Windows Server 2008 R2 and 2012 R2 ONLY
- Can I use my current server or build a new server?
You can upgrade in place on your existing server if you are already on an OS that is supported. There is also the option to migrate to a new server during the upgrade process. When discussing an upgrade with support, be sure to take this portion into consideration as it affects how long your upgrade will take to complete.
- Can I control password strength for my users?
Yes. Connect allows administrators to choose a password strength and expiration time for client and voicemail passwords. This is based off a formula that takes password complexity and length into consideration.